User Data Deletion Instructions & Request Portal

Meta Platform User Data Deletion Callback Compliance

In accordance with Meta Platform Policy and Facebook App Developer Guidelines, iMaker Synq provides both an automated webhook data deletion callback mechanism and this transparent manual deletion portal for any user or business wishing to revoke permissions and purge their data.

01 How to Request Data Deletion via Facebook / Meta Settings

If you have integrated iMaker Synq using Facebook Login, Meta Business Manager, or the WhatsApp Embedded Signup flow, you can remove the app and initiate an automated data deletion request by following these steps:

Open Facebook Settings

Log in to your Facebook profile or Meta Business Manager and click your profile image at the top right, then select Settings & Privacy > Settings.

Apps and Websites

In the left sidebar menu under permissions, click on Apps and Websites to view all active connected applications.

Locate iMaker Synq

Scroll down or search for iMaker Synq (or iMaker Sync) in your active apps list and click View and Edit or Remove.

Send Deletion Request

Confirm the removal. Facebook will trigger our automated Data Deletion Callback URL, generate a confirmation code, and revoke our API access tokens immediately.

02 Submit a Direct Data Deletion Request

If you are an administrator of an iMaker Synq workspace, or a customer who wishes to have their phone number and messaging history permanently deleted from our servers, complete the form below.

Official Deletion Request Form

Requests are encrypted and submitted to our Compliance Engine.

Self-Service Portal

Business / Workspace Name *

Registered Admin / Contact Email *

WhatsApp Business Phone Number *

Scope of Deletion *

Reason for Deletion (Optional)

I verify that I am authorized to request deletion for this workspace or phone number. I understand this action is permanent, revokes WhatsApp Cloud API access, and cannot be undone.

Deletion Request Successfully Queued

Your request has been registered in the iMaker compliance processing pipeline.

Your Official Tracking Reference:

SYNQ-DEL-894201

Timestamp:

Next Step: Our system will immediately unlink your Meta Cloud API tokens. All chat logs will be unrecoverably erased from active clusters within 48 hours.

03 Check Deletion Request Status

Use this verification tool to check the status of a pending data deletion request or Facebook Data Deletion callback code.

Meta Callback / Request Code Lookup

Enter your reference code (e.g. SYNQ-DEL-894201 or confirmation code received via Meta):

04 What Data is Permanently Erased

When a deletion request is completed, the following data categories are unrecoverably purged:

Meta Graph & WhatsApp Access Tokens: Revoked with Meta and purged from our encrypted token vault.
Conversation Transcripts: All customer text messages, media URLs, delivery timestamps, and agent notes.
Customer Contact Profiles: Phone numbers, customer names, custom attributes, tags, and CRM sync associations.
Broadcast Campaign Archives: Outbound recipient phone lists, delivery reports, and failure logs.
Custom Webhook Configurations: Endpoints, headers, and secret keys registered for your workspace.

05 Data Excluded from Immediate Deletion

Under statutory regulations, certain data is exempt from immediate erasure:

Tax & Invoicing Records: Commercial invoices, payment transaction IDs, and GST/VAT tax filings must be retained for 7 years pursuant to commercial laws.
System Backup Snapshots: Encrypted system recovery snapshots cannot be selectively modified, but automatically expire and overwrite within a 30-day lifecycle.

06 Direct Compliance Escalation

If you need urgent assistance or an official Certificate of Destruction signed by our compliance team, contact our Data Protection Officer:

Data Protection Officer & Privacy Desk

Entity: iMaker Technologies

Compliance Email: privacy@imaker.in

Technical Desk: support@imaker.in

Helpline: +91 90812 80999

Domain: imaker.in