iMaker Synq Terms and Conditions

01 Agreement to Terms & Service Scope

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (whether an individual, business entity, or authorized agent, referred to as "Client", "you", or "your") and iMaker Technologies (operating iMaker Synq, "we", "us", or "our").

By creating a workspace, registering your WhatsApp Business Account (WABA), installing our mobile applications, or utilizing our webhook synchronization engines, you explicitly affirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

02 Account Registration & Workspace Eligibility

To use iMaker Synq, you must:

• Be at least 18 years of age or possess the legal authority to bind your organization to these Terms.
• Maintain an active, verified Meta Business Manager account and registered phone number eligible for the WhatsApp Business Cloud API.
• Provide true, accurate, and current business contact details during registration at whatsify-onboard.imaker.in.
• Safeguard all administrative passwords and notify us immediately of any unauthorized breach or credential compromise.

03 WhatsApp Business Solution Compliance & Meta Policies

iMaker Synq operates on Meta’s official WhatsApp Business Cloud API. As a condition of service, you agree to strictly comply with:

• WhatsApp Business Messaging Policy: Ensuring every recipient has provided clear, affirmative opt-in consent prior to receiving proactive business messages.
• Opt-Out Mechanism: Honoring user unsubscribe requests (e.g. keywords such as "STOP", "UNSUBSCRIBE", or quick-reply opt-out buttons) immediately.
• Prohibited Categories: Refraining from transmitting prohibited goods or services including illegal narcotics, tobacco, counterfeit goods, weapons, predatory loans, or deceptive financial schemes.
• Template Integrity: Not disguising marketing communications as administrative transactional templates.

04 API Credentials & Access Tokens

You are solely responsible for the confidentiality and proper management of your Meta System User Access Tokens, WhatsApp Phone Number IDs, and Webhook Signing Secrets configured in your iMaker Synq settings.

All actions executed through your configured API keys or authenticated workspace agents will be deemed authorized by your organization.

05 Acceptable Use Policy & Restricted Activities

You agree NOT to use iMaker Synq to:

1. Send unsolicited, spam, or bulk marketing blasts to consumers who have not explicitly opted in.
2. Impersonate any individual, corporate identity, government agency, or entity without legal authorization.
3. Probe, scan, reverse engineer, decompile, or test the vulnerability of the iMaker Synq infrastructure.
4. Inject malicious payloads, malware, trojans, or automated scrapers into webhook queues or socket channels.
5. Circumvent rate limits, tenant boundaries, or concurrency limits imposed on your subscription tier.

06 Billing, Subscriptions, Meta API Fees & Upgrades

Platform Fees: Access to iMaker Synq workspace tiers, multi-agent seats, and ERP connector add-ons is billed on a recurring monthly or annual basis as specified in your agreement or onboarding quote.

Meta Conversation Fees: Meta charges per-conversation fees directly or through our unified billing for WhatsApp Business Cloud API usage (Marketing, Utility, Authentication, and Service conversations). You remain liable for all conversation charges generated by your business number.

Cancellations: You may cancel your subscription at any time through your account portal. Cancellation stops future recurring billing cycles; fees paid for active cycles are non-refundable.

07 Intellectual Property Rights

All software code, user interface designs, logos, database schemas, and documentation associated with iMaker Synq are the exclusive intellectual property of iMaker Technologies and protected under copyright, trademark, and trade secret laws.

We grant you a non-exclusive, non-transferable, revocable license to access and use the platform strictly in accordance with your subscription plan.

08 Customer Data Ownership & Confidentiality

As between you and iMaker Technologies, you retain full ownership of all customer data, contact phone numbers, and message content processed through your workspace.

We claim no intellectual property or proprietary rights over your client databases. We process your data exclusively to fulfill the messaging, routing, and synchronization tasks configured in your workspace.

09 Service Availability & SLA

We endeavor to maintain a platform service uptime of 99.9% for our core webhook dispatcher and message routing infrastructure. However, uptime SLA excludes:

• Scheduled maintenance windows communicated in advance.
• Outages or latency originating directly from Meta Platforms (e.g. WhatsApp Cloud API disruptions).
• Downstream downtime of your configured third-party webhooks, Odoo servers, or ISP outages.

10 Disclaimers of Warranties

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL IMAKER TECHNOLOGIES, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR BRAND REPUTATION) ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO IMAKER FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

12 Indemnification

You agree to defend, indemnify, and hold harmless iMaker Technologies and its officers, directors, and contractors from and against any claims, liabilities, damages, losses, or legal expenses arising out of:

• Your violation of WhatsApp Business Messaging Policies or sending unsolicited spam messages.
• Any customer disputes or claims regarding message contents sent by your agents.
• Your breach of applicable privacy laws or third-party intellectual property rights.

13 Suspension & Termination

We reserve the right to suspend or terminate your access immediately if:

• You engage in abusive messaging or your WhatsApp number receives an alarming volume of spam reports.
• Your subscription payments become overdue by more than 14 calendar days.
• Required by a court order, law enforcement request, or Meta compliance directive.

14 Governing Law, Dispute Resolution & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts located in Gujarat, India.

15 Legal Notices & Contact